Webinar Series

Mark Graban, a Shingo-award winning author, consultant and speaker, is author of Lean Hospitals, Healthcare Kaizen, and Measures of Success. Mark has a B.S. in Industrial Engineering from Northwestern University and an M.S. in Mechanical Engineering and an M.B.A. from the Massachusetts Institute of Technology’s Leaders for Global Operations Program.

A Shingo award winning co-author with over 30 years experience working and consulting in continuous improvement. Chris Butterworth’s main focus of work is on the key to developing a sustainable culture of continuous improvement is that organisations need to unlock the potential of their people and engage them in helping to create enterprise excellence.

Shingo award-winning Co-Author with Dr.Jeffrey Liker of ‘Lean Culture’. Mike is Executive Director for the Center for Quality People & Organizations (CQPO). Mike Hoseus brings both manufacturing operations and specialization in Human Resource.

Shingo Award Winner, Dr. Bob Emiliani is a professor in the School of Engineering and Technology at Connecticut State University in New Britain, Conn., where he teaches courses on Lean leadership, Lean supply chain management, and failure analysis of management decisions.

This webinar will expand your understanding of kaizen and how, if properly understood and practiced well, results in the simultaneous improvement of both business health and employee health.

Discuss the dynamic infrastructure around cultural change within an organizational setting as well as our personal lives, do we need full buy-in to change our behaviors?

Tracey and Ernie Richardson are Toyota Motor Manufacturing Kentucky (TMMK) Veterans – Production and Human Resources with a collective 35 years as employees who experienced it first-hand at start up and more.

https://www.linkedin.com/in/traceyrichardson/

https://www.linkedin.com/in/richardsonernie/

Cheryl Jekiel works with visionary organizations that require strong people strategies and systems to achieve their business vision. Ms. Jekiel has developed an expertise in lean manufacturing with a particular focus on lean cultures in leadership roles. As the author of “Lean Human Resources: Redesigning HR Practices for a Culture of Continuous Improvement”, Ms. Jekiel is committed to building Lean HR as a recognized field of work.

This webinar will explain why it’s critical not only to have HR involved in Lean initiatives, but to provide them a leading role in overcoming difficult challenges related to continuous improvement efforts.

In this webinar you will discover;

• 3 myths of Lean HR that that prevent organizations from fully utilizing the value this field can provide;
• 5 common barriers that sabotage improvement efforts;
• How Lean HR overcomes challenges to successful transformations through enabling 7 common lean practices; and
• How to calculate the ROI of lean – and the potential value Lean HR supported implementations can bring.

Shingo Research Award winner Dr. Daryl Powell is Research Manager at SINTEF Manufacturing in Norway and Adjunct Professor at the Norwegian University of Science and Technology.

In this webinar, Daryl will present emergent insights from his research on leading lean transformations, which suggests that the development of a learning-to-learn capability is a core and critical success factor for sustainable lean transformation.

Kevin works with leadership teams who are intent on moving their organisations towards more progressive and productive cultures. SoundWave gets inside ‘behaviour’ and looks at the way people connect and active success through the way they talk.

In this webinar you will learn:

– Why a focus on ‘behaviour’ alone is not enough

– The power of language in influencing culture

– How in changing the way we talk, we change our relationships and our culture’

Brad is the author of the book Agile Sales, the first book of it’s kind to bring Enterprise Excellence techniques into sales. Be one of the first organisations globally to take advantage of the learnings provided to help your customers, yourselves and others.

This presentation provides attendees with a high-level overview of how to initially help sales leaders and team members engage on an excellence journey. The presentation also provides insights into how Agile and Lean can help sales teams achieve excellence.

The presentation will cover these high-level topics, providing case examples for each:

1. How to initially engage sales leaders and sales teams.
2. Approaches for a sales excellence journey.
3. Techniques to help the journey sustain.

Ken Snyder is the Executive Director and Chairman of the Executive Advisory Board of the Shingo Institute at the Jon M. Huntsman School of Business at Utah State University.

In this Webinar Ken will discuss:

• An overview of the Shingo Model
• The 3 insights of organizational excellence
• The Shingo “Guiding Principles”
• KPIs and KBIs
• How systems drive behaviors

Karen Martin is President of the Global consulting firm TKMG, Inc and Founder and President of TKMG Academy, Inc- a leading authority on business performance improvement, problem solving and Lean management systems.

Karen and her team have worked with clients such as Adventist Health, Chevron, Epson, Intel, and The Department of Homeland Security. Her latest book, Clarity First, reveals how to use clarity to unleash potential, innovate at higher levels, and solve problems more effectively. It was a finalist in 800-CEO-READ’s Business Book of the Year.

Clarity is a seemingly simple concept and it’s essential for top performance of any sort. But it’s far more complex than many people realize. Lean Management Systems are designed to cultivate clarity, which is the fundamental reason why Lean Management is challenging to deploy across an entire organization—and the reason why addressing the need for clarity head-on is an accelerant.

In this webinar, you will learn:

• • The personal and organizational benefits of operating with clarity
  • The three ways people approach clarity
  • How to use Lean management practices—the 5 P’s—to cultivate clarity

Keivan is a lean thinking expert, management consultant and a prize winning author. Previously Keivan was a director at the Lean Enterprise Research Centre (LERC was a birthplace of “lean” and part of Cardiff University in the United Kingdom). He then joined S A Partners as a Principal Consultant and later became a partner. He has 18 years of experience at the cutting edge of lean thinking specializing in operations and supply chain management.

About this Webinar:

• Today, most organisations are missing the why for change. They miss the opportunity to focus on their employees and to put the real “why” at the heart of everything they do.
• But “why” needs to be eminently personal as leadership guru, Simon Sinek, told us.
• The real why for people is personal happiness or their well-being.
• In this webinar we discuss some practical examples of using science of well-being in your day to day work, play, parenting and coaching to help yourself and people around you.

Mark DeLuzio is founder and Chief Executive Officer of Lean Horizons Consulting. He is a former corporate officer and Vice President of Danaher Business System (DBS) for Danaher Corporation (NYSE: DHR), where he was the principal architect of DBS, deploying it on a global basis.

Mr. DeLuzio served as a member of Central Connecticut State University’s advisory board for its School of Business and in 2007 was inducted as a Life Member of the Shingo Prize Academy (Lean Hall of Fame) for his lifetime contribution to “Excellence in Manufacturing.”

Mark is the author of “Turn Waste into Wealth,” which offers practical advice for those considering a Lean transformation.  His second book called “Flatlined – Why Companies Fail at Lean and What to do About It” was recently released in April 2020.

Dr. Galsworth is founder/president of Visual Thinking Inc. and the Visual-Lean® Institute. Over the past 30 years, she developed a wide range of visual workplace technologies and helped companies around the world implement them (www.visualworkplace.com).

At its most powerful, a visual workplace is not about color-coding, andon lights, labels and lines, or kanban squares. It is about liberating  information and, in the process, liberating the human will. Visuality is the language of your operations made visible.

Join Gwendolyn as she:

• Describes how workplace visuality generates remarkable financial results even as it grows a spirited and engaged work culture.
• Explains the purpose and limits of visual management’s contribution.

Mann is the author of Creating a Lean Culture: Tools to Sustain Lean Conversions, awarded the Shingo Prize. A bestseller in its field, it is available in English and six translations.

Mann developed and applied a lean management system in 30 years of internal and external consulting.

In this webinar Mann will cover:

• Executive engagement- a widespread problem
• From failure to success: Insights, tools, an approach validated by experience
• A conceptual model operationalized for you and your executives (with specific tools and processes)

Jeffrey K. Liker is Professor Emeritus, Industrial and Operations Engineering at The University of Michigan and President of Liker Lean Advisors, LLC. He is author of the best-selling book, The Toyota Way, Second Edition, and has coauthored nine other books about Toyota including The Toyota Way to Service Excellence, Designing the Future, and The Toyota Way to Lean Leadership.

His articles and books have won thirteen Shingo Prizes for Research Excellence. He was inducted into the Association of Manufacturing Excellence Hall of Fame and the Shingo Academy.

In this Webinar Dr. Liker will discuss;

• How Toyota’s success has been based on a scientific approach to improvement and innovation.
• Toyota’s model of the Toyota Way; the two pillars of continuous improvement and respect for people.
• How Continuous improvement requires developing in all leaders a scientific approach to problem solving.
• Every leader is a teacher and coach to develop in subordinates the skills and mindset for practical scientific thinking to achieve difficult goals.

Dr. Paul earned his doctorate in psychology from Yale University and has worked in the field of human resources for over 30 years. His best-selling McGraw-Hill business book “Carrots and Sticks Don’t Work” has received critical acclaim around the world and been translated into several languages. Dr. Paul’s mission is to spread respect in the workplace because it is both the right thing to do and because treating others with respect leads to a highly engaged and productive workforce.

This webinar covers;

Why traditional reward and recognition programs decrease employee motivation

The difference between employee motivation and engagement

The value of the engaged employee and cost of the disengaged employee

How to increase employee engagement using the principles of RESPECT™

Jim Lippens worked for over 22 years in change management & continuous improvement. As a Master Black Belt, his focus was mainly on tools & data. During a 4 years period as a plant manager, Jim transformed a 100+ employee plant in decay to a highly profitable model department, without any investment.

Jim fully discovered the impact of attitude, leading by example and the human factor.

This journey is summarized in his ‘4D Lean^® model.

Toyota asked Jim to teach them 4D Lean^® incl. the Harada method, world’s best method to make people self-reliant. As a part of his mission, Jim later founded the Happiness@Work Conference and Movement.

In this webinar, you will discover:

• The 4D Lean^® model & the 7 types of people/organizations
• A rational approach is not accepted anymore
• The Harada method & self-reliance
• How to achieve company goals with Millennials and Generation Z
• How to unleash infinite human potential

Beginning in 2005, Norbert implemented a principles-based lean product development process at the three global innovation centers of The Goodyear Tire & Rubber Company. For more than a decade he was Goodyear’s lean champion in research and development.

In 2016, Norbert published his first book, Lean-Driven Innovation, which received the Shingo Research Award. Also in 2016, with Norbert’s guidance the Goodyear R&D organization applied for and received the AME Excellence Award.

Managing the risk has always been a big challenge with innovation. And now that risk is greater than ever because the environment we live in has added another level of uncertainty.  But lean innovation is addressing many more principles to let innovation thrive in any environment.

The problem with innovation is that you know very little about the new product or service that you are developing and you have to first develop at least a piece to find out. And the faster you get that done and the less you have to invest in that effort the more successful you will be.

Lean innovation thinking takes cues from lean start-up, agile development, innovation risk management and other revolutionary methods to manage the fuzzy front end of the innovation process. It follows up with knowledge based principles for the technology development and flow based factory like systems for the development of the product itself.

The basic principles and the process of lean innovation are illustrated and validated by many examples.

Today, more than ever, customer needs are changing. As is the way work needs to be done. In this interactive session, lean coach and consultant Karyn Ross, an award-winning author and international keynote speaker will teach you her unique approach to creating new and better ways to serve customers.

You’ll practice using a simple creativity tool she has created and learn how her ‘single-piece-flow’ coaching approach helps people solve the right problems more quickly. “We learn by doing”, so come prepared with your pencil and paper!

Katie Anderson is an internationally recognized leadership and learning coach, consultant, speaker, and author of bestselling book Learning to Lead, Leading to Learn, with over 20 years of expertise in developing people-centered learning cultures across a range of industries.

Katie received her BA with honors from Stanford University and a Masters of Philosophy in public health from Sydney University, where she was a Fulbright Scholar.

In this session you will discover the secret to Toyota, which Isao Yoshino revealed to Katie Anderson in the process of writing the best-selling book Learning to Lead, Leading to Learn: Lessons from Toyota Leader Isao Yoshino on a Lifetime of Continuous Learning. You’ll explore the Leading to Learn framework for leadership and understand the importance of intention and reflection in creating learning and developing people.

You will walk away with three tangible practices that you can integrate immediately and will set your intention for your ongoing improvement as a people-centered leader and coach.

• Be introduced to the Leading to Lean Framework based on the bestselling book “Learning to Lead, Leading to Learn”
• Understand the importance of purpose, intention, and reflection as the foundation for intentional leadership and organizational learning
• Discover the secret to Toyota’s success
• Learn three tangible practices to help you become a more intentional people-centered leader

Pär Åhlström is the Torsten and Ragnar Söderberg chair in Operations Management at the Stockholm School of Economics, where he is also Vice President, responsible for Degree Programs.

His research interests center on how organizations can work with process improvements, regardless of these processes are within manufacturing, service, or innovation. He is the co-author of the best-selling book This is Lean: Resolving the Efficiency Paradox which is translated into fourteen languages and has sold over a quarter of a million copies.

Building on the book, the authors are now trying to distill their analysis of how Toyota has adopted its production system in services, into a general framework of operational excellence. This analysis, which is work-in-progress, forms the basis for the talk. In his talk, Pär will address the question of how organizations can build an improvement system and capability to routinely learn and improve.

Prof. Dr. Christoph Roser is an expert for lean production; Toyota, McKinsey, and Bosch Alumni, and professor for Production Management at the Karlsruhe University of Applied Sciences. He is interested in everything related to lean manufacturing, bottleneck detection and management, as well as historic developments of manufacturing. He blogs about his experiences and research on AllAboutLean.com and published his book “Faster, Better, Cheaper” on the history of manufacturing.

In 2017/18 he toured Japan for six months, visiting plants of all seven major Japanese automotive companies: Toyota, Nissan, Honda, Mazda, Mitsubishi, Suzuki, and Subaru. In this webinar he will show you the strengths and weaknesses of the different Japanese car makers. He will quantitatively compare their efficiency. He will also give you a view into the Japanese working culture and their quest for perfection in an attempt to de-mystify and explain the performance of the Japanese automotive industry.

Michael Bremer is a Shingo Award winning author, recipient of the Mac McCulloch Life Time Achievement Award from AME and retired President of the Cumberland Group. In his retirement he leads the excellence award activities for the Association of Manufacturing Excellence and has done improvement effectiveness site visit assessments at a variety of companies including Toyota owned facilities. While doing some field research several leaders at organizations with highly effective improvement practices said, “The more I practice lean and agile thinking, the more it transforms my leadership style. I’m not the same leader today, that I was three years ago.” This caused Michael to shift the focus of his research to see if there was some pattern or behavior that was common to the transformation these people made in the way they lead. In observing their behaviors, listening to their responses and listening to the people with whom they work, four key patterns emerged as a common theme.

This presentation and discussion will focus on how leaders can learn to Hear the Voice of the Shingo Principles.  In the presentation, Bob will discuss personal values and how values influence the behavioral choices that we each make continuously throughout the work day.  He will help each of us to connect our personal values with the principles of Operational Excellence and show us how to begin the leadership journey of becoming effective leaders of a sustainable culture of excellence.

During the discussion, Bob will give us each an opportunity to personally confront one aspect of our behavior in response to a typical business situation and evaluate the impact that behavior has on the behaviors of others on our teams.  We will discuss the likely results that a continuation of those behaviors is likely to have.

Together we will discuss the degree to which our current leadership behaviors are in harmony with correct principles.  Using one of the examples, we will discuss which principle has the greatest impact on what we are experiencing (either following or not following), then brainstorm together a set of ideal behaviors that flow from thinking about the problem through the lens of the principle.  During this hour, Bob will try to give us an experience that will illustrate why building a culture of excellence is not something that can be simply delegated to others.

Robert D. Miller, Principal Advisor, Arches Leadership LLC

Author, “Hearing the Voice of the Shingo Principles….Creating Sustainable Cultures of Enterprise Excellence.”

There is lots of talk about what it takes to be an effective lean leader. In this webinar, Dr. Desirée van Dun (assistant professor at University of Twente, the Netherlands) presents the results of her pioneering research that uses video-observation in daily work situations to specify how effective lean leaders behave and what distinguishes them from non-lean leaders. She will also reveal how lean leaders can cultivate a culture of continuous improvement among their work-floor teams through walking their talk, rooted in their particular set of lean work values.

Desirée brings 10 years of lean management consulting experience; a cum laude, award-winning PhD research among exemplary lean organization; and ensuring research, since 2017, with her PhD students across the globe to further unravel what it takes from leaders and their teams to sustain operational excellence. Besides contributing to the Shingo Research Award winning book The Routledge Companion to Lean Management, she launched a (Dutch) YouTube series to share her insights with a broader lean audience.

In this webinar you will learn about:

• Lean leader behaviours and values that drive high team performance
• How you can spot effective lean leadership in the workplace
• Practical ways how you can develop your own and others’ lean leadership

Richard Wilding OBE is a British academic and business professional specialising in logistics, transport and supply chain management. He is recognised as one of the world’s leading experts in logistics and supply chain management.

Agenda & Themes:

• The Bi-Modal Supply Chain: Being forced into Exploration.
• Biotechnology and the Vaccine Supply Chain: Lessons and challenges.
• Growing Supply Chain Resilience.
• Moving towards the new normal (or new better!)

Robert Hafey wants to change how the world views safety. After authoring a book about about using lean thinking and lean tools to drive workplace safety improvement he gave up the security of a 40 hour a week job to pursue his goal of positively impacting workplace safety.

In this hour webinar Hafey will discuss:

– How to engage employees in honest safety discussions that have a duel benefit.
– Highlight the connection between safety and Lean process improvements
– Turn accident/ incident investigations into continuous improvement activity.
– Demonstrate how basic lean tools are as applicable to safety as they are to Lean.
– Prepare all participants to make a safety difference in their place of employment.

Author of two books. 1. Lean Safety – Transforming your Safety Culture with Lean Management. 2. Lean Safety Gemba Walks – A Methodology for Workforce Engagement and Culture Change.

Philip is currently Senior Vice President, Operational Excellence at GKN Aerospace and was formerly Vice President, Continuous Improvement at Travelport, a leading Travel Commerce Platform, and prior to that held a number of senior Lean Leadership roles with Royal Philips, most notably Head of Continuous Improvement and Head of Operational Excellence, Accounting Operations. Philip was the lead author of the Philips Lean Excellence Model.

The Deming-Shewhart (PDSA) cycle, often known as PDCA (Plan-Do-Check-Act), is a well-established, logical model of change and problem solving, and adopted in many organisations. However, it’s apparent that the vast majority of activities spend insufficient time on the Plan, Check and Act, elements and are often focussed on the Do, finding the illusion of activity preferable to the reality of performance.
Many analyses of the failure of Lean transformations, and the prescribed remedies of consultants and Operational Excellence leaders, centre around the training and coaching of people to better understand and apply PDCA correctly, building problem solving skill and competence, which normally works well in the short-term, whilst the spotlight of management attention is at full brightness.
Nevertheless, this fails to tackle the root cause of the malady of the organisation, which are the fundamental beliefs of the organisation’s people in the new ways of working which, left untreated, swiftly causes a return to the old ways of working once the spotlight dullens and the daily business pressures are experienced.
David Bovis’ BTFA (Believe-Think-Feel-Act) model describes the emotional and psychological cycle of change, which interacts with the logical PDCA cycle on a continuous basis and impacts the success of the transformation almost invisible to the untrained eye.
During this webinar, Philip Holt will describe how he has led Enterprise level Lean Transformation across both Philips and currently GKN Aerospace, over close to 15 years, and how the critical success factor of addressing the impact of the BTFA cycle was a major contributor to success.

A Shingo award winning co-author with over 30 years experience working and consulting in continuous improvement. Chris Butterworth’s main focus of work is on the key to developing a sustainable culture of continuous improvement is that organisations need to unlock the potential of their people and engage them in helping to create enterprise excellence.

In this webinar Chris will explore the Shingo principles of;

– Value for the customer, create a constancy of purpose and think systemically.

Based on the Shingo Model book ‘Enterprise Alignment and Results: Thinking Systemically and Creating Constancy of Purpose and Value for the Customer’.

In this webinar Chris will give an overview of his latest book ( co-authored with Morgan Jones and Peter Hines) which explores why and how to use behavioural based CI assessments to embed a sustainable culture of continuous improvement. Kevin Eyre has contributed a chapter to the book which explores how leadership language needs to change through the various stages of CI maturity and he will discuss this chapter in the webinar.